FAQs
What is the minimum opening order?
Our minimum opening order is $300. No enforced minimums for reorders, but remember that the larger the order the lower the relative cost of shipping.
How do you ship?
UPS is our preferred carrier for larger orders. We us USPS for smaller orders. If you have special circumstances that make one or the other impossible, or undesirable, let us know in the Comments Box at checkout and we will contact you about alternate carriers.
If you would like us to use your account with a carrier of your choice, please note that info with all the necessary account numbers, etc. in the Comments Box at checkout. We will promptly refund the shipping amount charged at checkout and give you a code to avoid shipping charges being added to your orders in future.
Where do you ship from?
We ship from Takoma Park, Maryland USA. We maintain our inventory in the US, traveling to Guatemala several times a year to restock. This enables us to fill your orders very quickly and ship with no extra costs for import duties or customs.
How do you calculate shipping costs?
All products entered into our inventory are weighed and the shopping cart calculates shipping based on weight. Since many of our products weigh less than an ounce, we round up to cover the weight of the box and packing materials. On very large orders, however, this could result in a charge that exceeds the actual cost of shipping. If this happens we will quickly refund the overage. We never charge for packing costs or materials, but we do add insurance for your protection.
What payment methods do you accept?
Our website’s shopping cart accepts Visa, Mastercard and American Express. We do understand, however, that some Museum stores’ accounting systems require you to submit a Purchase Order to us, and then we must Invoice your Accounting Department to get paid by check or direct deposit. No problem! You can use our website as a catalog and simply complete your PO using our product numbers and names. Email the order to us at Info@DiamantiDesigns.com along with your shipping and billing addresses and we’ll take care of it. Use “Purchase Order” in the subject line please.
Do you attend shows or have a showroom?
While we did attend national trade shows in the past, we feel the environment has changed so that it no longer makes sense for us. By avoiding shows we greatly reduce overhead and are able to give you better prices and pay the artisans more.
You can now also find us on the Faire platform. There we offer options to chose specific colors or color families. Because our policy is to offer you our best prices every day, we only participate in the Faire discount markets with items we are closing out.
How can I find out about new products, discounts or free shipping specials?
That’s easy – sign up for our email list! We’ll contact you with updates. We never share your contact data.
There are so many choices, I can’t decide! Do you have any pre-packs?
Yes! We can put together a curated selection of best sellers for you to start out with. They can include any, or all, of our Collections depending on your store’s focus, demographics, best price points, and budget, etc. Contact us for details at DiamantiDesignsInfo@gmail.com Put “Pre-packs” in the subject line.
Why are Diamanti Designs products only sold as assorted?
The people who produce the work are talented and skilled artists, not machines. They like to be creative and we encourage them to use their excellent color sense in their work, as long as the size, shape and pattern of the product remains consistent.
We then carefully select all the pieces that meet our high standards for color, design, and construction techniques. When shipping to you, we curate diverse, yet complementary, selections for each order we fill. Our long experience as store owners ourselves informs our choices. Our customers have consistently been delighted with the results, and we hope you will be too!
What if I discover a defect?
We pack carefully and know from our experience importing that most of our products travel well, but if you suspect damage in transit please contact UPS or USPS and keep the packing materials for them to examine. We insure your shipments and they are required to reimburse you if there has been damage in transit.
We check every piece at least four times: when we buy it, when add it to our inventory in the US, when we select it for an order, and when we pack it for shipment, but if you discover a defect in a product we will replace if you notify us within 15 days of purchase and, if requested, return the defective item within 30 days of purchase. Contact us at DiamantiDesignsInfo@gmail.com for return and replacement procedures.
Use “Replacement” in the subject line and be sure to reference the order number and product number of the item involved.
What if I don’t like particular colors or feel they won’t sell in my store?
First of all, we urge you to give all colors a chance, you might be surprised.But, if you discover over time that certain colors sell better than others in your store, please mention your preferences in the Comments Box at checkout and we will do our best to comply. Please understand, however, that to be able to maintain a wide selection to choose from for all of our customers, we generally can’t ship very large orders consisting of a single color.
If you simply don’t like one or more examples of a product you’ve received from us we will replace it with different colors of the same item, or a different item. Our primary goal is to keep you happy so our friends in Guatemala can keep working. Please contact us via email at Info@DiamantiDesigns.com “Exchange” in the subject line to let us know how we can help. Be sure to reference the order number and the product number(s) you are interested in exchanging. We’ll get right back to you with instructions.
Can I return Sale items?
We sometimes offer discounts on closeouts, overstocks, but all discounted sales are final, nor can we exchange or replace items after they have been discontinued from our line.